Awesome customer service at 47 Hats

Over the holiday lull, I have been devouring Patrick McKenzie’s blog about all things microISV. One of the entries was a book review for Bob Walsh’s “MicroISV Sites that Sell!” e-book. Patrick highly recommended the book, so I figured, “What the heck? I expect the advice it contains to return my expenditure many times over.”

Without delay, I headed over to 47 Hats to purchase the title. Unfortunately, I was unable to add it to the cart, so I emailed Bob to ask whether the title was still available, and if not, how to obtain a copy.

Imagine my surprise when he promptly replied with a free copy of the book and a cheerful message that said, “Enjoy!” You see, it was actually New Years Eve. Unbeknownst to me, Bob was editing and rearranging his site, so the cart functionality was temporarily broken. Rather than telling me to wait a few hours and try again, he gifted me a copy so that I could get on with my day. It was a classy gesture, and it perfectly exemplified Patrick’s exhortations for outstanding customer service.

So, Bob, thank you for the excellent customer service, and thank you for the book!

Now, back to reading.